Return & Refund Policy

We offer a 30-day return policy, which means you have 30 calendar days from the date of receiving your item to submit a return request.

To qualify for a return, your item must be in the same condition as when you received it — unworn, unused, with all original tags attached, and enclosed in its original packaging. You will also be required to provide a valid receipt or proof of purchase to complete the return process.

Return Address: 6/F GOLDSLAND BLDG NO 22-26MINDEN AVENUE TSIM SHA TSUIHK

To initiate a return, please contact us directly via the email provided below. Please note that all returns must be shipped to the above specified address — incomplete or incorrect address information may result in delays or non-acceptance of your return.

If your return request is approved, we will send you a pre-paid return shipping label along with detailed instructions on how and where to ship your package. Please be advised that any items sent back to us without a prior approved return request will not be accepted and may be returned to sender.

You may contact us at any time with any questions or concerns regarding our return process.

Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If the items are defective, damaged, or you have received the incorrect merchandise, please contact us promptly so we can assess the issue and resolve the error as quickly as possible.

Quickest Way to Obtain Desired Merchandise
The fastest way to ensure you receive the items you want is to submit a return request for the unwanted merchandise, and place a separate order for the new items once your return has been approved.

European Union 14-Day Cooling-Off Period
Notwithstanding the 30-day return policy outlined above, if your order is shipped to a location within the European Union, you have the legal right to cancel or return the order within 14 days for any reason, with no requirement to provide an explanation. As stated previously, your item must be in the same condition as when you received it — unworn, unused, and in its original packaging. You will also need to provide a valid receipt or proof of purchase to process the return.

For Return Inquiries: solarisnew@outlook.com